Individuals who can fluently speak and write in Bahasa Malaysia and English (C1 Level)
Experience in the sales or customer service industry is an added advantage.
Responsibilities include handling customers via calls, emails, and chat.
Working Hours: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)
Location: Livingston Tower, Georgetown, Penang.
Joining date: Not confirmed yet, but most probably at the end of May or the beginning of June.
Salary: Basic salary of RM 3800(Flat in C1) + Fixed Language allowance of RM 300
Responsibilities :
Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
"Accurately recording valid orders and documenting all Saved For Later (""SFL"") opportunities."
Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
Ensuring innovation and quality in every customer interaction.
Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.
Maintaining a comprehensive awareness of the client's strengths in the industry.
Requirement :
Minimum of Diploma in any field
Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English
Professional working experience dealing with face-to-face or virtual interactions with customers preferred.
Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
Excellent understanding and knowledge on high technology products and computers and operating systems
Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
Excellent judgment and decision-making skills
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